COOL JAPAN US THE COOL JAPAN.US is a free cultural exchange support website available for Japan and the USA. 
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About Us

The COOL JAPAN.US is a culture exchange support web site for the both JAPAN and USA for free. The site is managed by Japanese volunteers who have been living more than 20 years in USA, and especially designed for as the individual or small business owner's first stop for the first step. We will help or assist you for your questions, about USA for Japanese and JAPAN for American. However, we are not professional advisers but we believe we could advise you the truth which based on our life experience, and after all it's free, so why not to ask and get a little smarter. Then you expand your business to the word with so called professional advisers if you wish.

The CoolJapan.US is establish in 2013 for disseminating real Japanese culture. Organized by Shuichi Ichikawa, the president of JAMPS (Japan Media Productions Support, Inc.) New York and Toru Yamashita, the co-owner of JPC New York, Inc. (Japan Personal Computer New York). If you have any question? Please send us an E-mail.

Privacy Policy

This Privacy Policy describes how Japan Media Productions Support, Inc. (hereinafter 'JAMPS') handles your personal information for our services on the Cool Japan.US websites (hereinafter called 'CJUS'). CJUS respects your privacy and is committed to protecting your personal information. This notice describes our privacy policy. By visiting CJUS, you shall accept the practices described in this Privacy Policy.

Collection:

The personal information CJUS collects, stores and uses are as follows:

any information you provide when you search or buy on our site or communicate with the customer service, such as email address, IP address and financial information (credit card or bank account numbers)

any information you provide when creating a user account
shipping, billing and other information you provide to purchase or ship an item
reviews or other correspondences with CJUS

other information generated from interaction with CJUS, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, AD data, IP address and standard web log information

other supplemental information from third parties (for example, if you incur a debt to CJUS, CJUS will generally conduct a credit check by obtaining additional information about you from a credit bureau as permitted by law; or if the information you provide cannot be verified, CJUS may ask you to send CJUS additional information, such as a copy of your driver's license, credit card statement, a recent utility bill or other information confirming your address).

Primary purpose:

CJUS 's primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customized shopping experience. You agree that CJUS may use personal information to:

provide the services and customer support requested;
perform troubleshooting;
prevent potentially prohibited or illegal activities and to enforce our Terms of Use;
customize, measure and improve CJUS s' services, content and advertising;
tell you about service updates and promotional offers based on your preferences compare information for accuracy and verify it with third parties.
CJUS may conduct customer surveys to improve our customer service and to collect information for new products and sales promotion. CJUS will not disclose any data that could specifically identify a user. Disclosure to Third Parties:

CJUS may disclose the stored personal data in case of legal requirements, enforcing our policies, responding to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. CJUS may also share your personal information with:

Third-Party Service Providers - CJUS employs other companies and individuals to perform functions on our behalf. Examples of these include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform these functions but may not use it for any other purposes.

Promotional Offers - Sometimes CJUS sends offers to selected groups of users on behalf of other businesses. When CJUS does this, CJUS does not give these businesses your name nor address. If you do not want to receive such offers, please adjust the Customer Communication Preference upon registration.

When CJUS entrusts third parties with any of the above businesses, CJUS provides only the necessary information. CJUS shall bound third parties to the same level of our obligation under the law with written agreement and supervise third parties to hold the stored personal information in a secure way:

In case of inquiries from law enforcement or other governmental officials, or in response to a verified request related to a criminal investigation or alleged illegal activity, CJUS will disclose the information that is relevant to the investigation, such as name, city, zip code, telephone number, email address, user ID history, IP address, fraud complaints and listing history.

Except for the above and in effort to respect your privacy and to keep the community free from people who do not comply with our policies, CJUS will not disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe that the disclosure of information is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity.

Disclosure to the User:

CJUS shall disclose your personal information to you immediately after you request CJUS to disclose the stored personal information. This disclosure also includes the case when JAMPS notifies you that the information given and/or stored does not exist. You can access the following e-mail address when requesting a disclosure under the method stated by CJUS:

E-mail - CoolJapan.US Customer Support (Link to CONTACT page mailto:contact@cooljapan.us)

CJUS may not disclose all or parts of your personal information in the following cases ;

if it harms a third party, physically or mentally, their life, property or other rights and profits
if it interferes with CJUS's business operations beyond reasonable care
if it violates the law enforcement

CJUS notifies you promptly after having decided not to disclose all or parts of the personal information you requested under the method stated by CJUS.

Correction:

CJUS shall correct, add and delete (herein after called 'correct') the stored personal information immediately within the appropriate range limited to the deeds of utilization purposes CJUS stated in the "Disclosure to Third Party" of this Privacy Policy, except if the law enforcement or other government officials regulate the disclosure procedure when you request CJUS to correct the personal information in case of not accurate information. CJUS may accept the request via the customer service section under the method stated by CJUS. CJUS will notify you immediately after having decided whether or not parts or all of the stored personal information is going to be corrected under the method stated by CJUS.

Suspension:

CJUS will stop using or delete the stored personal information immediately once you request CJUS to suspend your personal information because it has not been treated according to the Privacy Policy or your personal information was obtained by legal or illegal methods and CJUS judges this request is reasonable. CJUS may accept your request in the service section under the method stated by CJUS. In the case that this suspension needs a great amount of expense or there is some difficulty in the process, CJUS reserves the right to choose an alternative way to protect your rights and privileges.
CJUS notifies you promptly after deciding whether or not CJUS will suspend the use of all or parts of the personal information you requested under the method stated by CJUS.

General:

CJUS reserves the right to change, modify add or remove portions of this Privacy Policy at any time without prior notice. If you have further questions, please feel free to contact the CJUS Customer Support team at:

Terms of Use

Japan Media Productions Support, Inc. (hereinafter 'JAMPS') states the terms and conditions throughout Cool Japan.US (managed by JAMPS; hereinafter called 'CJUS') and the agreements done by you and JAMPS. By visiting or shopping on CJUS you accept the Terms of Use.

1. Consent and Modification

The Terms of Use are an agreement between you and JAMPS regarding the service of CJUS which you shall accept and act upon accordingly.
You accept the Terms of Use of this site when visiting and using CJUS.
JAMPS reserves the right to modify the Terms of Use at anytime without prior consent.

2. Use

You shall use and browse CJUS according to the Terms of Use and other guidelines stated on the CJUS website.
JAMPS may modify the content without your prior consent.

3. Age Restriction

CJUS is not intended to be used by you if you are not of legal age or are not allowed to form legally binding contracts. Minors can use CJUS only under the supervision of a parent or with a guardian's consent.

4. Restriction and Default

JAMPS may restrict the access of the service or suspend your account without prior consent in the following cases:

if JAMPS acknowledges you breached any part of the Terms of Use
if you delay or fail to pay your order
if you perform any of the cases stated in 5 Prohibition.

5. Prohibition

The following are not allowed on the CJUS website:
any interference of the operation of service
any illegal exploitation of credit cards
any violation of third parties' interests or the possibility of such behavior
any violation of third party's trademarks, copyrights, privacy and other related rights
any acts against public order and standards of decency
any criminal act or intentional criminal behavior
registration to CJUS with a third party's e-mail address
if you perform any business activities or related activities to earn your own profit through CJUS
if you exploit or provide any harmful programs such as computer viruses or the like
any other behavior JAMPS deems inappropriate

6. Reviews, Comments, Communication and other Content

You may post reviews, send e-mails, submit suggestions, ideas, comments, questions or other contents as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties. The content may not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any other form of "spam".
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead to the origin of a credit card or other content.
JAMPS reserves the right to remove or edit such content, but does not regularly review posted content.
JAMPS has the right but not the obligation to monitor and edit or remove any activity or content posted on the website.
JAMPS takes no responsibility and assumes no liability for any content posted by you or any third party.

7. Copyrights

You shall not exploit any information or content without express copyright owners' consent beyond the private or fair use authorized by appropriate copyright laws.
In the event of any claim of infringement, you, at your own responsibility and expense, shall solve the problem and protect JAMPS from any harm and/or damage.

8. Purchase

When shopping on CJUS you agree to all terms stated in Terms of Use.
Once you've ordered, JAMPS will send a confirmation e-mail to you. The purchase agreement will be made between you and JAMPS once the confirmation e-mail is sent. Cancellation of an order is not possible anymore at reception of that email.

9. Termination

JAMPS may terminate the sales agreement you and JAMPS have reached according to 8 (Purchase) without prior consent in the following cases:
if you breach the Terms of Use
if JAMPS notices illegal use of the credit card
if JAMPS notices you may fail to pay
if JAMPS cannot deliver the items because of an incorrect address or long absence of the user
Regardless of the statement above, JAMPS may cancel, terminate or process the appropriate step, in the event JAMPS acknowledges any harmful conduct or inappropriate act anytime.

10. Payment

CJUS accepts your payment via Paypal (covering most major credit cards such as American Express, MasterCard and Visa). We do not accept wire transfer, international checks or money orders.
In case any problem should arise between you and the credit card company, you are responsible to protect JAMP from any possible harm or damage caused by the dispute.

11. Delivery

Items are usually delivered within 10 days. Except for a few cases, CJUS will make the shipment within 3 workdays after the order has been made. The delivery varies depending on the conditions of the clearance process in each country. It normally takes three days after shipment for the items to arrive. JAMPS is not liable for the exact delivery date of an order.
JAMPS is not liable for the exact same delivery date when you order two or more items from different suppliers.
JAMPS reserves the right not to be liable for undelivered items to countries that have no diplomatic relations with Japan or countries where JAMPS does not have the possibility to track the order.

12. Return Policy

CJUS's Return Policy is as follows:
In the case your item is damaged during shipping, please e-mail us within 3 days and immediately file a damage report at delivery service such as USPS, Fedex, UPS. Once the delivery service files a damage report, they will ship your item back to the sender at no charge. After we receive the damaged item and damage report, we will refund the full amount of the item, including all shipping charges. In the case the item delivered is not what you ordered, notify us within 3 days of arrival and ship it back to sender within 10 days after notifying us. We do not deal with items that are not claimed within the assigned period. Please verify all items upon delivery. If you should have any further questions, please email us.

13. Cancellation Policy

CJUS's Cancellation Policy is as follows:
Please be advised that JAMPS will not accept any cancellation requests for personal reasons, such as changing your mind after ordering or deciding later that you do not like your item(s).

14. Security

JAMPS will use all possible security measures to prevent your private information from leaking and being intercepted or read by any outsider.
JAMPS uses the standard e-commerce security technology for online encryption called Secure Sockets Layer (SSL). SSL encrypts all data and prevents it from being read by any third party pretending to be you.
JAMPS secures e-mail messages sent to you meticulously. However, if a hacker sends a virus-containing e-mail pretending to be JAMPS and/or CJUS, you should not open any suspicious e-mails. If you receive such an e-mail, please notify us immediately.

15. Suspension of Service

1: JAMPS may suspend all or part of CJUS's service to maintain operating accurately without your prior consent in the following cases:
in case of a regular or emergency system maintenance
in case of fire, blackouts or when the intervention of a third party prevents service operations
if JAMS decides the suspension of service is necessary due to any other reasons.
2: JAMPS is not liable for any loss or damage in connection with the service suspension as stated above.

16 Other Indemnifications of Responsibility

1: JAMPS is exempt from any obligation after sending the needed messages to the e-mail address you registered with. JAMPS is exempt of any obligation after delivery of the ordered items to the address you stated in the purchase form.
2: JAMPS is not liable for any damage or problems that cause delay or failure of the delivery by causes beyond reasonable control, including earthquakes, natural disasters, government action, riot or civil commotion and labor disputes.
3: JAMPS is exempt of liability for any damages, loss or inconvenience to you by trading the goods through CJUS beyond the Terms of Use, even if the law states it's a legally acceptable request.
4: JAMPS is not liable for any damages caused by you not using CJUS's services.
5: JAMPS is exempt of liability when an identification of the user according to the method JAMPS stated is not possible after the user changed his/her password.
6: You are liable for any dispute with third parties that arise from your use of the service within your own responsibility and own expenses. JAMPS is not responsible troubleshooting regarding such disputes.
7: JAMPS disclaims the warranty of completion, accuracy or security of information sent to you such as personal subjective estimation, out of date information and hearsay in case it includes data JAMPS received directly from you before.

17. General Provisions

1: If you should fail to pay or if you should breach the Terms of Use in any other way, JAMPS will have to hire an attorney to seek injunctive relief or remedy of the damage that's been caused. In this case the user has to accept the attorney's cost.
2: Some pages on CJUS use 'cookies' to enhance browsing and shopping on the site. By agreeing to the Terms of Use you also allow the use of cookies when browsing CJUS. In case you disable the use of cookies, you accept that JAMPS may not provide some of the services connected to it.

18. Governing Law and Venue

The Terms of Use is governed by the laws of the United States of America. Any possibly arising legal actions (including judicial and administrative proceedings) shall be brought to the US District Court of New York, USA.




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